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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jonathan Mattingly

August 21, 2025

5  out of  5
rating by Jonathan Mattingly
"I have been with Joanie Hackett's State Farm office for over 30 years, and have always been pleased with their service. Roxi consistently goes above and beyond to make sure my questions and concerns are always answered. Thank you all for everything you do!"
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Raymond Simpson

August 20, 2025

5  out of  5
rating by Raymond Simpson
"Great Rates and service !!!!"
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brian grieninger

August 10, 2025

5  out of  5
rating by brian grieninger
"Been using them for about 15 years now with 0 complaints across the whole family. Roxi has always taken the time to make sure we are taken care of and makes the whole process quick and easy no matter what it is. Could not recommend them enough"
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Tyrone Mitchell

August 7, 2025

5  out of  5
rating by Tyrone Mitchell
"Joan Hackett - State Farm is a great place to purchase your insurance products. Her staff is professional and knowledgeable."
We responded:
"Tyrone - Thank you for your kind words and appreciate your business!"
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Beulah Chin

August 7, 2025

5  out of  5
rating by Beulah Chin
"Joan Hackett State Farm Insurance Agency provides great service every time the need arises. I could give my business to any of the many insurance companies out there, but I appreciate the affordable rates and the many insurance products available. Additionally, I can always count on the friendly, courteous and professional staff in their office, i.e., Ernestine Mitchell, to always provide the best service possible."
We responded:
"Ernestine is definitely an asset my agency and lucky to have her here to take care of our policyholders."
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Alex Chin

August 6, 2025

5  out of  5
rating by Alex Chin
"Very helpful. Available when I was in need. Kind and very accommodating to my situation and empathetic."
We responded:
"We are here whenever you need us! Thank You, Joanie"
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Sherri Waid

August 5, 2025

5  out of  5
rating by Sherri Waid
"I can't say enough about Roxie Vargas! She is awesome!! Always there to help me with my accounts and always friendly! She ROCKS!!"
We responded:
"I agree Roxi ROCKS! Thank you for your business!"
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William Brooks

July 15, 2025

5  out of  5
rating by William Brooks
"They have been my agent for many years, and they are so friendly it is like family"
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Freddie Buster

July 1, 2025

5  out of  5
rating by Freddie Buster
"20 plus year customer great group to do business with"
We responded:
"Thank you for being a loyal policyholder. We look forward to being here for you in the future."
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Frank Baker

July 1, 2025

5  out of  5
rating by Frank Baker
"Joanie and her team are the best.Always available by email and phone. One stop shopping for all of my P&C insurance needs."
We responded:
"Thank you for your kind words. We pride ourselves in always being available to our policyholders. We appreciate your business."
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Andrew Zurvalec

May 30, 2025

5  out of  5
rating by Andrew Zurvalec
"Joan is fantastic. We've worked with Joan and her team for over 20 yrs and her dedication and customer service is unmatched."
We responded:
"Andy - Thank you for your kind words, we appreciate your business and will always be here to help you."
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William Saunders

May 9, 2025

5  out of  5
rating by William Saunders
"Joanie has been my insurance agent for over 40 years and she and her team have always been incredibly helpful in assisting me with any insurance related issue that I’ve experienced."
We responded:
"Thank You, for your business over the years. Remember we are always here to help you. We are your "Good Neighbor" insurance agency."
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Kern H

March 4, 2025

5  out of  5
rating by Kern H
"I love stay phones specially Joanie Hackett they are the best even the even the co-workers the staff is really awesome they just look they just like family we need more people like that to take care of their family and take care of their customers in a clients I love this this State Farm thank you and have a blessed day everybody be safe out there"
We responded:
"Thank you for your kind review. My team and myself are always available, and we also think of our policyholders as family. Thank you for your business and let us know if we can help you in any way."
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I’m JNIQUEEE

December 27, 2024

5  out of  5
rating by I’m JNIQUEEE
"Joan & Roxy are amazing! Thankyou so much Roxy for all of your help , life insurance is super important and you made everything a breath of fresh air for me , thanks again Roxy !! God bless"
We responded:
"I am glad my agency helped you protect your family. Life Insurance helps you take care of your family even if you are not around. Thank you for taking this important step."
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Diana D

December 13, 2024

5  out of  5
rating by Diana D
"This office is wonderful. No matter the reason, time/day, they always promptly help me out. I've had auto, renters, and life coverage with them for years. They have the friendliest staff and they are so efficient."
We responded:
"Diana - We appreciate your kind words, and we work hard to make sure your insurance is taken care of promptly and efficiently."
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Dwane MacRae

September 12, 2024

5  out of  5
rating by Dwane MacRae
"I've been with Joan Hackett State Farm for over 26 years. Joanie and Roxi are the best! They insure everything I own, "multiple houses, 6 automobiles, boat, camper, golf cart, jewelry, umbrella policy, etc." There is no better service or coverage by anyone, anywhere! If you want the best coverage with a genuine and personal relationship with your agent and staff, look no further."
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Drew Chase

July 30, 2024

5  out of  5
rating by Drew Chase
"Roxi was very nice and very helpful over the phone thank you roxi!"
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Tracy F

May 29, 2024

5  out of  5
rating by Tracy F
"Joan and her staff are wonderful to work with.. They make themselves available to answer my questions and have been there to support me when called upon to do so. They’re responsive which is far more than I can say for many other insurance agencies in our area. I appreciate the excellent customer service, and good work they’ve done with me on keeping rates affordable in todays tough economy. Overall I’d recommend Joan and her staff to anyone seeking insurance products."
We responded:
"Tracey F. Thank you so much for your kind words! We're delighted to hear that you’ve had such a positive experience with our team. Providing excellent customer service and support is our top priority, and we’re glad to know that we’ve been able to meet your needs. Your recommendation means a lot to us, and we’re here for you anytime you need assistance. Thank you for choosing us for your insurance needs! - Joanie "
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Carlos Montague

April 16, 2024

5  out of  5
rating by Carlos Montague
"I have been with State Farm for many years, with Joanie and Roxy as my agents. I've always been impressed with the efficiency, friendliness, professionalism, and support of this agency. Thank you so much for your help over the years and for the many more to come."
We responded:
"Hi Carlos, Thank you for leaving us this wonderful 5 star review. We always strive to be efficient, friendly and professional while helping you with your insurance needs. - Joanie "
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Domonic Rinaldi

April 11, 2024

5  out of  5
rating by Domonic Rinaldi
"Always very helpful. Answers all our questions"
We responded:
"Hi Domonic - Thank you for this review. I am so glad we were able to answer all your questions. - Joanie"
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Jeremy Harley

February 19, 2024

5  out of  5
rating by Jeremy Harley
"We have been with Joan Hackett state farm for around 23 years or so and Roxi Vargas is the best !... she always goes above and beyond to make sure she takes care of everything i need I would definitely recommend this state farm."
We responded:
"Jeremy - We appreciate your business, and I am happy to hear what a good job Roxi does for you. Glad we are here to help you."
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Denise Sosbe Herbert

January 10, 2024

5  out of  5
rating by Denise Sosbe Herbert
"I needed to get some information and speak with Joan personally. Joan promptly accepted my phone call was very courteous and very helpful with all of the information that I needed. Office staff that answered the phone was very friendly also"
We responded:
"Thank you for your kind words. We are always here to help. We are your "Good Neighbor""
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Gray Beard

October 31, 2023

5  out of  5
rating by Gray Beard
"I have a couple of policies with State Farm and Joan Hackett is my agent. After having my car was stolen, I called and talked to Joan’s office Mgr. “Roxi”. She gave the BEST customer service I have ever had from any company! What an absolute pleasure to see the quality of people Joan has in her employ."
We responded:
"We appreciate your kind words, and it made my day to know that our policyholders appreciate my team member's hard work. The Joan Hackett State Farm Office will always be here to help you in anyway. Thanks again for your business!"
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Tammy Jones

September 27, 2023

5  out of  5
rating by Tammy Jones
"I have been with Joan since I bought my house in 2018. She and her staff gave always been friendly, helpful, and right there when I've needed them. I will never have another agent bur Joan Hackett. She is my agent for my home, cars, life insurance, and etc..... Absolute best"
We responded:
"Tammy - Thank you for your kind words and I am glad you trust my agency with all your insurance needs."
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Julie Foreman

September 27, 2023

5  out of  5
rating by Julie Foreman
"I can not say enough good things about this office. I have had this agent since I was 16. I have life, auto, renters and even used them to buy a car. There customer service is so outstanding. They know there customers. They can answer any and all of your questions. I highly recommend Joan’s office to anyone you won’t be disappointed."
We responded:
"Julie - We enjoy having you as a client and watching you and your family grow. You can always count on my agency to there when you need us no matter what the situation. Thank you for your business. "